Foundation Medicine
Intranet Re-Architecting & Redesign
Client: Foundation Medicine and Roche
SERVICES:
Product & UI Design
User Research
Service Design
STRENGTHS:
Product & UI Design
User Research
Service Design
HEALTHCARE
Role: Lead UX & Product Designer
Who & What
Foundation Medicine (FMI) is a cancer pharmaceutical research company creating cancer therapies and patient care programs which alleviate the journey of the cancer diagnosis.
With 3,000 employees spread across 8 labs and offices in the US and Germany, their intranet is key to keeping everyone abreast of information and connected.
Inquiries
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➔ Recommendations for plug ins for an upgraded client experience
➔ Content audit of most used and visited pages to focus our iteration process
➔ Application and plug in audit
The Challenge and Brief
While working as a lead service and experience designer for Foundation Medicine, I was tasked with moving the project from the discovery phase into the design phase via wireframing, user testing and UI design.
INSERT IMAGE OF PREVIOUS UGLY TERRIBLE INTRANET HERE
Process & Strategy
Remote coordinating with teams in Boston, MA and Austin, TX
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Solution
Prioritized content and surfaced new opportunities for employees to actively use a new intranet interface.
Methodologies employed:
User interviews; journey mapping & service mapping; user scenarios; site mapping; content auditing and information architecture redesign; wireframing; user testing; 2-week agile design & engineering sprints.
The Intranet Friction Points & Chokeholds
Pinpointing the core needs and uses of the employee intranet to understand where solutions are possible.
Mapping an Intranet User Journey and Potential Improvements
User journey map for a user persona that's a newly hired team member who's a content consumer but also needs to manage a team who will need to publish articles on an intranet.
Annotated Wireframe Denoting Modules
User journey map for a user persona that's a newly hired team member who's a content consumer but also needs to manage a team who will need to publish articles on an intranet.
Outcomes & Impact
➔ Improved and quicker adoption of the new intranet design in user testing with key user groups
➔ A clearer employee onboarding path and deeper use of the intranet to locate core company materials
➔ Consolidated content modules and revamped navigation architecture that lowered the development resources needed to render the intranet
Mindmapping the Intranet
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